Terms & Conditions

Vetreria Ducale S.r.l., Fondamenta Navagero 76, 30141 Murano (VE), Italy — VAT no. 04965190277 — email: [email protected]

Each ticket admits one person to the Vetreria Ducale glass furnace, with a guided glassblowing demonstration of about 15 minutes followed by a free visit to the showroom. Children under 10 enter free and do not need a ticket.

The ticket is open-dated: it is valid for a single entry on any day within 12 months of the purchase date, during opening hours (every day, 9:00–17:30). You do not need to book a date or a time slot.

Prices are in euro and include VAT. Payment is taken at the time of purchase through Stripe, by Visa, Mastercard, American Express, Apple Pay or Google Pay; the methods offered depend on your device and browser. The purchase is complete when the payment is confirmed.

Once the payment is confirmed you receive an email with a QR code for each ticket. If it has not arrived within a few hours, check your spam folder, then write to [email protected] from the address used for the purchase and we will send it again.

Show the QR code at the entrance, on your phone or printed. Each QR code is valid for one entry only and is cancelled when scanned: a copy of a code that has already been used will be refused, so do not share your tickets. For your safety, follow the instructions of our staff in the furnace area.

Tickets are non-refundable and cannot be exchanged for cash. Since the ticket has no fixed date and stays valid for 12 months, if your plans, the weather or public transport change you can simply visit on another day. Nothing in these terms limits the rights that mandatory consumer law grants you.

We process your data as described in the Privacy Policy.

These terms are governed by Italian law. If you are a consumer, you keep the protection of the mandatory rules of your country of residence and the right to bring proceedings before the courts that the law designates for consumers.

For any question about your tickets write to [email protected].